At Hyperflex, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
1. Information We Collect
Information You Provide
When you use our services, we collect:
Business Information:
- Company/Business name
- GST Number (if applicable)
- PAN Number (for credit terms)
- Business address
- Business type
Contact Information:
- Your name and designation
- Phone number
- Email address
- Delivery addresses
Order Information:
- Products ordered
- Quantities
- Order history
- Payment preferences
Financial Information:
- Bank details (for refunds)
- GST details
- Credit limit information (for approved customers)
Information Collected Automatically
- IP address
- Browser type
- Device information
- Pages visited on our website
- Time spent on pages
- Referring website
Information from Third Parties
- Payment gateway transaction details
- EMI provider information (Snapmint/ZestMoney)
- Courier tracking information
2. How We Use Your Information
We use your information to:
Process Orders
- Confirm your orders
- Generate invoices
- Arrange delivery
- Provide order updates
- Handle customer support queries
Business Operations
- Maintain customer accounts
- Process payments and refunds
- Manage credit terms
- Maintain order history
- Verify business credentials
Communication
- Send order confirmations
- Provide delivery updates
- Share product catalogs and offers
- Respond to your inquiries
- Send important service updates
Legal Compliance
- Comply with GST and tax regulations
- Maintain business records as per law
- Verify customer identity
- Prevent fraud
Improve Services
- Understand customer preferences
- Improve website experience
- Analyze buying patterns
- Develop better products/services
3. Information Sharing
We DO Share Information With:
Service Providers:
- Courier/logistics partners (for delivery)
- Payment gateway providers
- EMI financing partners
- Accounting software (Vyapar)
- Email/SMS service providers
Legal Requirements:
- Government authorities when required by law
- Tax authorities for GST compliance
- Law enforcement if legally obligated
Business Partners:
- Our warehouses in Muzaffarnagar and Shamli
- Product manufacturers (for warranty claims)
We DO NOT:
- Sell your information to anyone
- Share customer lists with competitors
- Use your data for unrelated purposes
- Send spam or unsolicited marketing
- Share financial details with unauthorized parties
4. Data Security
How We Protect Your Data
- Secure website (SSL encryption)
- Password-protected systems
- Limited employee access to customer data
- Regular security audits
- Secure payment processing
Your Responsibility
- Keep your account credentials secure
- Use strong passwords
- Log out after using shared computers
- Report suspicious activity immediately
Data Retention
- Order data: Retained for 7 years (as per GST law)
- Account information: Retained while account is active
- Marketing communications: Until you unsubscribe
- Payment information: As per payment gateway policies
5. Your Rights
You have the right to:
Access
- Request a copy of your personal data
- Ask what information we hold about you
Correction
- Update incorrect information
- Correct outdated details
- Add missing information
Deletion
- Request deletion of your account
- Ask us to remove your data (subject to legal retention requirements)
Opt-Out
- Unsubscribe from marketing emails
- Stop receiving promotional SMS
- Withdraw consent for data processing (where applicable)
Data Portability
- Request your data in a readable format
- Transfer data to another service
To exercise these rights, contact us at: orders@hyperflex.digital
6. Cookies and Tracking
What Are Cookies
Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
Essential Cookies:
- Shopping cart functionality
- Login sessions
- Security features
Analytics Cookies:
- Google Analytics (to understand website usage)
- Page view tracking
- User behavior analysis
Marketing Cookies:
- Track ad performance
- Retargeting campaigns (if applicable)
Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
7. Third-Party Links
Our website may contain links to:
- Manufacturer websites
- Payment gateways
- EMI provider sites
- Social media platforms
We are not responsible for privacy practices of these third-party sites. Please read their privacy policies.
8. Children’s Privacy
Our services are for businesses only. We do not knowingly collect information from individuals under 18 years of age.
9. EMI and Payment Information
When you use EMI options:
- Your information is shared with EMI providers (Snapmint/ZestMoney)
- Their privacy policies apply to their services
- We don’t store complete card/bank details
- Payment gateways handle financial information securely
10. SMS and Email Communications
Transactional Messages
We send order confirmations, delivery updates, and invoice details. You cannot opt out of these as they are essential for service delivery.
Promotional Messages
We may send product offers and updates. You can unsubscribe anytime by:
- Clicking “Unsubscribe” in emails
- Replying STOP to SMS
- Contacting us directly
11. Data Breaches
In the unlikely event of a data breach:
- We will notify affected customers within 72 hours
- We will inform relevant authorities as required
- We will take immediate steps to secure data
- We will provide guidance on protective measures
12. Changes to This Policy
- We may update this policy periodically
- Changes will be posted on this page with updated date
- Major changes will be communicated via email
- Continued use of services means acceptance of updates
13. GDPR Compliance (For EU Customers)
While we primarily serve Indian businesses, if you’re based in the EU:
- You have additional rights under GDPR
- You can request data deletion
- You can object to data processing
- You can lodge complaints with supervisory authorities
Your Consent
By using hyperflex.digital, you consent to:
- Collection of information as described
- Use of information for purposes stated
- Sharing information with service providers as needed
- Cookie usage as explained
You can withdraw consent anytime by deleting your account or contacting us.
Summary (Plain Language)
What we collect: Your business info, contact details, order history
Why we collect: To process orders, deliver products, send invoices
Who we share with: Delivery partners, payment processors (not competitors)
Your control: Update info, delete account, unsubscribe from marketing
Our promise: We protect your data and never sell it
For detailed information, please read the full policy above.
This policy is designed to be transparent and customer-friendly while protecting both your privacy and our business interests.