At Hyperflex, we want you to be completely satisfied with your purchase. This policy explains our cancellation and refund process.
1. Order CancellationCancellation Before Dispatch
You can cancel your order FREE of charge if:
- Order has not been dispatched yet
- You contact us within 1 hour of placing order
- Material is still in our warehouse
How to Cancel:
- Call us immediately: +91-XXXXXXXXXX
- Email: orders@hyperflex.digital with order number
- WhatsApp: [Your WhatsApp Business Number]
Refund Timeline:
- COD orders: No refund needed (not paid yet)
- Prepaid orders: Refund within 5-7 business days
- EMI orders: Cancellation processed with EMI provider
- Cancellation After Dispatch
Once dispatched, cancellation is NOT possible.
However, you can:
- Refuse delivery (see section 1.3)
- Return within 24 hours (see Return Policy)
Refusing Delivery
If you refuse delivery:
- Return shipping charges will be deducted from refund
- Material must be in original packaging
- Refund = Order Value – Return Shipping Charges – Restocking Fee (10%)
Example:
- Order Value: ₹10,000
- Return Shipping: ₹500
- Restocking Fee (10%): ₹1,000
- Refund Amount: ₹8,500
2. Returns and Exchanges
When You Can Return
We accept returns within 24 hours of delivery if:
✅ Manufacturing Defects:
- Material has visible manufacturing defects
- GSM/thickness not as specified
- Physical damage from manufacturer
✅ Wrong Product Delivered:
- You received different product than ordered
- Wrong size/GSM/width sent
- Quantity mismatch
✅ Damaged in Transit:
- Material damaged during delivery
- Packaging was tampered
- Visible external damage
When You CANNOT Return
❌ We do NOT accept returns if:
- Material has been used/cut/printed
- 24 hours have passed since delivery
- Packaging is damaged/opened (unless defect)
- You ordered wrong product (your mistake)
- Normal wear and tear
- Color variation (minor shades)
- You changed your mind after receiving
- Return Process
Step 1: Report Issue (Within 24 Hours)
- Call us: +91-XXXXXXXXXX
- Email with photos: orders@hyperflex.digital
- WhatsApp images showing defect/damage
Step 2: We Verify
- Our team reviews your complaint
- Photos/videos may be requested
- Decision within 4 hours
Step 3: Return Approval If approved:
- We arrange pickup (free for defective products)
- You pack material in original packaging
- Pickup within 2-3 business days
Step 4: Inspection
- Material inspected at warehouse
- If defect confirmed → Full refund/replacement
- If no defect found → Deductions apply
Step 5: Refund/Replacement
- Replacement sent within 3-5 days (if stock available)
- OR Refund within 7-10 business days
3. Refund Policy
Full Refund (100%)
You get full refund if:
- Manufacturing defect confirmed
- We sent wrong product
- Material damaged in transit (our fault)
- Order cancelled before dispatch
Partial Refund
Deductions apply if:
- Material returned but no defect found (you pay return shipping + 10% restocking)
- Packaging damaged/opened unnecessarily
- Delivery refused without valid reason
No Refund
No refund if:
- Material already used/cut/printed
- Return request after 24 hours
- Product damaged due to improper handling by customer
- No manufacturing defect and customer error
4. Refund Methods
COD Orders
- Refund via bank transfer only
- Provide bank details (Account No., IFSC, Name)
- Processed within 7-10 business days
Prepaid Orders
- Refund to original payment method
- UPI: 5-7 business days
- Bank transfer: 7-10 business days
- Credit/Debit card: 10-14 business days (bank processing)
EMI Orders
- Refund processed with EMI provider
- EMI payments stop immediately
- Paid installments refunded to original source
- May take 14-21 days due to EMI provider processing
Credit Customers
- Adjusted in next invoice
- OR credit note issued
- As per agreed credit terms
5. Replacement Policy
When Replacement is Offered
- Manufacturing defect confirmed
- Wrong product delivered
- Damaged in transit
- Replacement Process
- We send replacement from nearest warehouse
- Same product, same quantity
- Free of charge for genuine defects
- Delivery within 3-5 business days
No Replacement Available?
If product out of stock:
- Full refund processed
- OR different product of same value (with your consent)
- OR credit note for future purchase
6. Quality Complaints
How to Report Quality Issues
Within 24 hours of delivery:
- Don’t use the material
- Take clear photos/videos showing:
- Defect/damage
- Product packaging
- Invoice/bill
- Send to: orders@hyperflex.digital
- Call: +91-7819855225
We Will Check
- Manufacturing defect vs. normal variation
- Compare with manufacturer specifications
- Verify with supplier if needed
Resolution
If Genuine Defect:
- Full replacement OR full refund
- Return shipping free
- Apology for inconvenience
If No Defect Found:
- We explain why
- Share manufacturer specifications
- No refund (product as per standards)
7. Special Cases
Bulk Orders (100+ rolls)
- Pre-delivery sample approval required
- Once approved and delivered, no returns
- Defect claims within 48 hours (not 24)
- Replacement for defective pieces only
Custom Orders
- Made-to-order products
- No cancellation after production starts
- No refund/return unless manufacturing defect
- Clearance/Sale Items
- Sold “as-is”
- No returns/refunds
- Clearly marked on product page
8. Force Majeure
We are not liable for delays/cancellations due to:
- Natural disasters
- Strikes, lockouts
- Government restrictions
- Pandemic situations
- War, riots
- Any unforeseeable circumstances beyond our control
Refunds may be delayed in such situations.
9. Customer Responsibilities
To get refund/replacement, you must:
- ✅ Report within 24 hours
- ✅ Provide order number and invoice
- ✅ Share clear photos/videos
- ✅ Keep original packaging
- ✅ Not use the material
- ✅ Cooperate with inspection
- ✅ Provide accurate bank details for refund
10. Our Decision is Final
- Our quality check team’s decision is final
- We may consult manufacturer if needed
- Abusive behavior will result in service denial
- We reserve right to refuse returns for repeat offenders
11. Refund Timeline Summary
| Payment Method | Refund Time |
|---|---|
| COD (Bank Transfer) | 7-10 days |
| UPI | 5-7 days |
| Bank Transfer | 7-10 days |
| Credit/Debit Card | 10-14 days |
| EMI | 14-21 days |
Timelines start after material is received and inspected at our warehouse.
12. Contact for Cancellation/Refund
Customer Support:
- Email: orders@hyperflex.digital
- Phone: +91-7819855225 (9 AM – 6 PM, Mon-Sat)
- WhatsApp: 7819855225
For Disputes:
- Email escalation: raashiprintopackindia@gmail.com
- Call senior management: 7055555225 / 9897261508
Quick Reference
Can I cancel before dispatch? → Yes, free cancellation
Can I cancel after dispatch? → No, but you can refuse delivery (charges apply)
Can I return defective material? → Yes, within 24 hours
Can I return if I ordered wrong? → No refund, only if genuine defect
How long for refund? → 7-21 days depending on payment method
Who pays return shipping? → Free for defects, customer pays for others
Fair Policy Promise
We believe in:
- ✅ Fair treatment of customers
- ✅ Quick resolution of genuine issues
- ✅ Transparent refund process
- ✅ Quality products always
We also expect:
- Honest reporting of issues
- Proper care of material until verified
- Patience during inspection process
- Understanding of quality standards
This policy protects both customers and business. We want happy customers and will resolve genuine issues promptly.