Returns & Refunds

1. Return Eligibility

Products may be eligible for return or replacement depending on the product, order type and condition of the item.

Before sending any product back, please contact our team and wait for confirmation and return instructions.

2. Condition of Products

To be considered for a return, products should generally be returned in the condition in which they were received.

• Products should not be unnecessarily used or damaged.
• Original packaging should be retained where applicable.
• All relevant accessories and documentation should be included.
• Products damaged after delivery due to misuse may not qualify.

3. Damaged or Incorrect Products

If you receive a damaged, defective, incorrect or incomplete product, please contact us as soon as possible after delivery.

We may request photographs, videos, order details or other information to assess the issue and determine the appropriate resolution.

4. Refunds

Once a return or refund has been approved, the applicable refund will be processed through the relevant payment method or another method agreed with the customer.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer or payment provider.

5. Non-Returnable Products

Certain products may not be eligible for return due to their nature, customization, usage, condition or other applicable restrictions.

Please contact us before placing an order if you are unsure about the return eligibility of a particular product.

6. Order Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation requests may not be possible once an order has been processed, dispatched or otherwise committed for delivery.

7. Bulk & Business Orders

Bulk, commercial or business orders may be subject to separate return, cancellation and refund terms depending on the order and products involved.

Please confirm the applicable terms with our team before placing a large or customized order.